New Orleans Senior AdvisorPontchartrain Health Care Center is a 182-bed Medicare- and Medicaid-certified nursing home at 1401 Hwy. 190 in Mandeville, St. Tammany Parish, holding Louisiana Department of Health nursing home license #312. CMS gives Pontchartrain Health Care Center an overall rating of 1 out of 5 stars, based on CMS Care Compare data as of October 1, 2026.
What is Pontchartrain Health Care Center's CMS Care Compare rating?
CMS gives Pontchartrain Health Care Center an overall rating of 1 out of 5 stars; its health inspection rating is 1, staffing 2 and quality measures 1, each out of 5.
| Measure | Value |
|---|---|
| Overall rating (CMS) | 1 of 5 |
| Health inspection rating (CMS) | 1 of 5 |
| Staffing rating (CMS) | 2 of 5 |
| Quality measures rating (CMS) | 1 of 5 |
| Certified beds / average residents per day | 182 / 102.3 |
| Ownership type (CMS) | For profit - Corporation |
| Operator chain (CMS) | Inspired Healthcare Management (6 facilities nationally) |
| First certified for Medicare/Medicaid | September 1, 1994 |
| Louisiana license (LDH) | #312, Licensed through 10/31/2026 |
| First licensed by Louisiana | October 18, 1973 |
| Administrator on the license | Patricia Lavarine |
On an average day it cares for about 102 residents, roughly 56% of its certified beds (below the 78% median across New Orleans-area nursing homes).
What deficiencies has CMS recorded at Pontchartrain Health Care Center?
Inspectors from LDH's Health Standards Section last completed a standard health survey at Pontchartrain Health Care Center on July 15, 2026; CMS counts 9 health deficiencies in that cycle, 6 from the survey itself and 3 from complaint visits.
One cycle earlier (standard survey June 13, 2025), CMS logged 34 deficiencies; 0 citations came from infection-control inspections. With a local median of 5 deficiencies per latest cycle, this result is higher than most nearby homes.
CMS reports 1 fine totaling $105,898 and 0 payment denials in its three-year penalty window.
What do staffing and turnover look like at Pontchartrain Health Care Center?
CMS's staffing data credits Pontchartrain Health Care Center with 3.86 nurse hours per resident day, about the same as the New Orleans-area median of 3.83; RN time is 0.19 hours per resident day, lower than the New Orleans-area median of 0.24.
Weekend total nurse staffing runs 3.29 hours per resident per day. Total nursing-staff turnover is 56.4% (higher than the New Orleans-area median of 46.4%), and registered-nurse turnover is 50.0%. 1 administrator has left in the CMS measurement period.
Which nursing homes are closest to Pontchartrain Health Care Center?
With 182 certified beds it is larger than the St. Tammany Parish median of 120 certified beds; the closest other certified nursing home is Trinity Trace Community Care Center in Covington, about 1.2 miles away in a straight line, rated 5 of 5 by CMS.
| Facility | Miles away | Licensed capacity | CMS overall rating | Last CMS health inspection | Deficiencies cited |
|---|---|---|---|---|---|
| Trinity Trace Community Care Center 612 Holy Trinity Drive, 70433 | 1.2 | 116 | 5 of 5 | December 3, 2025 | 6 |
| Heritage Manor of Mandeville 2202 Lonesome Road, 70448 | 2.5 | 145 | 3 of 5 | September 24, 2025 | 5 |
| Christwood 100 Christwood Blvd., 70433 | 4.4 | 30 | 5 of 5 | January 28, 2026 | 3 |
| Forest Manor Nursing and Rehabilitation Center 1330 Ochsner Blvd, 70433 | 5.2 | 172 | 4 of 5 | February 11, 2026 | 3 |
| Lacombe Nursing Centre 28119 Hwy. 190, 70445 | 10.7 | 98 | 3 of 5 | June 24, 2026 | 7 |
What is around Pontchartrain Health Care Center in Mandeville?
Pontchartrain Health Care Center sits in Mandeville, St. Tammany Parish; the nearest acute-care hospital on LDH's licensed roster is St. Tammany Parish Hospital, about 5.4 miles away by straight line.
The next closest is Slidell Memorial Hospital at about 19.9 miles; distances use ZIP or CMS coordinates, not drive times.
St. Tammany Parish is higher ground on the north shore of Lake Pontchartrain, but areas near the lake, the Tchefuncte and Bogue Falaya rivers and around Slidell have flooded in past storms; federal rules require every certified nursing home to keep an emergency plan with evacuation and shelter-in-place procedures and an emergency power plan, so ask where residents went during the last evacuation.
What should we ask on a tour of Pontchartrain Health Care Center?
Its public data points to specific questions: ask to see the plan of correction for the 9 deficiencies cited on July 15, 2026, and what changed afterward.
- Nursing turnover of 56.4% is above the local median; ask how many aides on each shift are agency staff.
- Ask what the $105,898 in CMS fines were for and whether the issue has been resolved.
- At about 56% occupancy, ask which units have openings and why.
- CMS records a resident council here; ask when it meets and whether families can attend.
- If Louisiana Medicaid will pay eventually, confirm Pontchartrain Health Care Center accepts Medicaid for long-term stays, and how the $45 monthly Personal Care Needs Allowance is handled.
