New Orleans Senior AdvisorHeritage Manor of Mandeville is a 145-bed Medicare- and Medicaid-certified nursing home at 2202 Lonesome Road in Mandeville, St. Tammany Parish, holding Louisiana Department of Health nursing home license #2203787057. CMS gives Heritage Manor of Mandeville an overall rating of 3 out of 5 stars, based on CMS Care Compare data as of October 1, 2026.
How does CMS rate Heritage Manor of Mandeville in Mandeville, LA?
CMS gives Heritage Manor of Mandeville an overall rating of 3 out of 5 stars; its health inspection rating is 3, staffing 2 and quality measures 2, each out of 5.
| Measure | Value |
|---|---|
| Overall rating (CMS) | 3 of 5 |
| Health inspection rating (CMS) | 3 of 5 |
| Staffing rating (CMS) | 2 of 5 |
| Quality measures rating (CMS) | 2 of 5 |
| Certified beds / average residents per day | 145 / 116.1 |
| Ownership type (CMS) | For profit - Limited Liability company |
| Operator chain (CMS) | Not part of a listed chain |
| First certified for Medicare/Medicaid | August 5, 1993 |
| Louisiana license (LDH) | #2203787057, Licensed through 04/30/2027 |
| First licensed by Louisiana | August 5, 1993 |
| Administrator on the license | William H Kenyon |
On an average day it cares for about 116 residents, roughly 80% of its certified beds (above the 78% median across New Orleans-area nursing homes).
What deficiencies has CMS recorded at Heritage Manor of Mandeville?
Inspectors from LDH's Health Standards Section last completed a standard health survey at Heritage Manor of Mandeville on September 24, 2025; CMS counts 5 health deficiencies in that cycle, 5 from the survey itself and 0 from complaint visits.
Looking back, the survey dated October 9, 2024 produced 20 deficiencies and infection-control reviews added 0 citations. Against the 5-deficiency median for nursing homes in the six parishes, the latest count is on the low side or typical.
CMS reports no fines and 0 payment denials in its three-year penalty window.
What do staffing and turnover look like at Heritage Manor of Mandeville?
Heritage Manor of Mandeville reports 3.99 total nurse staffing hours per resident per day, higher than the New Orleans-area median of 3.83, including 0.40 registered-nurse hours (higher than the New Orleans-area median of 0.24).
Weekend total nurse staffing runs 3.48 hours per resident per day. Total nursing-staff turnover is 66.2% (higher than the New Orleans-area median of 46.4%), and registered-nurse turnover is 57.1%. 0 administrators have left in the CMS measurement period.
How does Heritage Manor of Mandeville compare with nearby nursing homes?
With 145 certified beds it is larger than the St. Tammany Parish median of 120 certified beds; the closest other certified nursing home is Trinity Trace Community Care Center in Covington, about 2.1 miles away in a straight line, rated 5 of 5 by CMS.
| Facility | Miles away | Licensed capacity | CMS overall rating | Last CMS health inspection | Deficiencies cited |
|---|---|---|---|---|---|
| Trinity Trace Community Care Center 612 Holy Trinity Drive, 70433 | 2.1 | 116 | 5 of 5 | December 3, 2025 | 6 |
| Pontchartrain Health Care Center 1401 Hwy. 190, 70448 | 2.5 | 182 | 1 of 5 | July 15, 2026 | 9 |
| Christwood 100 Christwood Blvd., 70433 | 6.8 | 30 | 5 of 5 | January 28, 2026 | 3 |
| Forest Manor Nursing and Rehabilitation Center 1330 Ochsner Blvd, 70433 | 7.4 | 172 | 4 of 5 | February 11, 2026 | 3 |
| Lacombe Nursing Centre 28119 Hwy. 190, 70445 | 8.4 | 98 | 3 of 5 | June 24, 2026 | 7 |
What is around Heritage Manor of Mandeville in Mandeville?
Heritage Manor of Mandeville sits in Mandeville, St. Tammany Parish; the nearest acute-care hospital on LDH's licensed roster is St. Tammany Parish Hospital, about 7.5 miles away by straight line.
The next closest is Slidell Memorial Hospital at about 17.5 miles; distances use ZIP or CMS coordinates, not drive times.
St. Tammany Parish is higher ground on the north shore of Lake Pontchartrain, but areas near the lake, the Tchefuncte and Bogue Falaya rivers and around Slidell have flooded in past storms; federal rules require every certified nursing home to keep an emergency plan with evacuation and shelter-in-place procedures and an emergency power plan, so ask where residents went during the last evacuation.
What questions does Heritage Manor of Mandeville's record raise?
Start with the questions its own CMS record raises: ask how Heritage Manor of Mandeville kept its latest inspection at 5 deficiencies, and request the full statement of deficiencies anyway.
- Nursing turnover of 66.2% is above the local median; ask how many aides on each shift are agency staff.
- At about 80% occupancy, ask which units have openings and why.
- CMS records a both council here; ask when it meets and whether families can attend.
- If Louisiana Medicaid will pay eventually, confirm Heritage Manor of Mandeville accepts Medicaid for long-term stays, and how the $45 monthly Personal Care Needs Allowance is handled.
